Returns & Replacements
Because these are limited collectible releases, we do not accept returns for change of mind. We will help when an item has a quality problem or the wrong item was sent.
Change-of-mind returns
Except where mandatory consumer law gives you a non-waivable right, we do not accept returns or exchanges because a customer changed their mind, selected the wrong variant or no longer wants the product. Please review the product and color selection carefully before payment.
Quality problems or wrong items
If an item arrives with a product quality problem, or if we sent a different item from the order confirmation, contact us promptly. Include:
- your order number;
- clear photos or video of the item and packaging;
- a short description of the problem.
Our resolution
After verification, Lisa Squishy will arrange a replacement for a confirmed quality problem or shipping error. If an identical replacement is no longer available, we will contact you to agree on an appropriate resolution. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.
Return shipping fees
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Contact
Email wood@lisasquishy.com and include your order number. Do not send an item back before receiving instructions from us.